华东师范大学学报(自然科学版) ›› 2012, Vol. 2012 ›› Issue (2): 146-152.

• 教育信息化国际标准应用 • 上一篇    

基于ISO 9001与ISO/IEC 19796标准构建远程教育质量管理体系之比较研究

苏小兵1， 贺 斌2   

  1. 1.华东师范大学 教育信息化系统工程研究中心暨上海数字化教育装备工程技术研究中心，上海 200062； 2.华东师范大学 教育信息技术学系,上海 200062
  • 收稿日期:2011-11-01 修回日期:2012-02-01 出版日期:2012-03-25 发布日期:2012-03-23

Comparitive research on distance education quality management systems based on ISO 9001 and ISO/IEC 19796 Standards

SU Xiao-bing1, HE Bin2   

  1. 1. e-Educational System Engineering Research Center & Shanghai Engineering Research Center of Digital Educational Equipment, East China Normal University, Shanghai 200062, China; 2. Department of Educational Information Technology, East China Normal University, Shanghai 200062, China
  • Received:2011-11-01 Revised:2012-02-01 Online:2012-03-25 Published:2012-03-23

摘要： 本文在简要介绍ISO 9001标准与ISO/IEC 19796标准的基础上，结合华东师范大学网络教育学院质量管理体系构建的实践，对两个不同标准的“质量管理描述的参考框架”和“质量方法描述性模型”进行对比分析.通过分析认为，在构建质量管理体系过程中，ISO 9001标准更关注对机构的组织管理和运营管理等较宏观层面，而在教育产品的设计、开发和实施等微观层面的管理体系构建则更适合用ISO/IEC 19796标准进行指导.

关键词: 远程教育, 质量管理体系, ISO 9001, ISO/IEC 19796

Abstract: This paper studied the relationship & difference about the ISO 9001 and ISO/IEC 19796 Standards, and compare the Reference Framework for the Description of Quality Management with Descriptive Model of Quality Approach. From the analyzation the article believes that ISO 9000 Standard pay more attention to macro-level organization and operation management, and ISO/IEC 19796 to micro-level design, development, and implement of educational products.

Key words: distance education, quality management system, ISO 9001, ISO/IEC 19796

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